Support team

When you need to configure your FRITZ!Box for a new connection or to change settings, you need to connect to the device interface. Connect your device to the FRITZ!Box You can use any device (PC, l...

You should settle your outstanding invoice(s) as soon as possible. Upon receipt of your payment, your subscription will be resumed. Please keep into account that it can take up to 3 working days be...

Maybe your payment and our reminder crossed each other. Please keep into account that it can take up to 3 working days before edpnet receives confirmation of your payment. In order to avoid possibl...

How can I reach edpnet helpdesk from abroad? You can reach the commercial helpdesk from abroad on following number +32 3 265 6700  (from Monday to Friday, from 9h until 17h). You can reach the tec...

1. Address info Your billing address. 2. Invoice details Your customer number, invoice number and invoice date. We send your invoice every 1st day of the month. 3. Payment details Amount to be pai...

The easiest option: arrange your move via this link. You may also submit your move in writing: Open a ticket via My edpnet. Send an email from your billing address. Send an email with a signed re...

With Easy Switch, your new operator takes care of the cancellation. Without a new operator, our cease tool is the easiest option. You also have the option to cancel in writing: Open a ticket via ...

Do you want to switch from VDSL XS to XL, or would you prefer Fiber? Request your switch through this tool, and our staff will take care of the rest.

I want to install the modem close to the NTP 1. Make sure NTP 2007 is installed at the entry point in your house/apartment. 2. Connect your modem/router to the NTP with a DSL/internet cable.  Inse...

You do not have a (Proximus) cable entering your new house yet or you are renovating and you do not know where you can find the Proximus entry point? Then you can contact Proximus and ask for a con...