Support team
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Recent activity by Support team-
Can I choose the activation date of my DSL subscription
Our terms of delivery are: a DSL subscription with a dynamic IP address should be activated within twenty (20) working days, with reservation of provisional complications (e.g. wrongful data provi...
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Why did I receive a reminder and not my invoice
Our invoices are always sent by e-mail and/or by postal mail, to the registered e-mail address and/or postal address in our database. Only the first invoice will be sent by postal mail, together wi...
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What should I do when I receive a reminder
If you receive a reminder, you should settle your outstanding invoices as soon as possible. In this way you avoid administrative fees and a possible temporary suspension of your subscription. You c...
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Why does my invoice appear as unpaid in my edpnet
Edpnet can view your online transaction immediately. Other payments (e.g. bank transfer) can take up to 3 or 4 days until edpnet receives the confirmation of your payment (depending on both your ba...
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Can I pay from abroad
Yes, and you can use the following info: ING: IBAN: BE18 3632 2574 0965 - BIC: BBRUBEBB
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What is the easiest way to pay my invoices
A direct debit is the easiest way to pay. We collect varying payment amounts from your account. Payments are made automatically on your behalf. You do not risk to have any penalties for delayed pay...
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Can I pay with credit card
Yes, you can pay online on our website with credit card. Go to my edpnet. In the menu 'My administration', you can choose 'My invoices and credit notes'. You can click on the pdf icon to view the d...
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How can I set up a direct debit
The procedure to set up or to activate a direct debit is very easy: Go to our SEPA page and log in with your my edpnet username and password. Fill in your IBAN number. If you do not know your IBAN...
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What's the difference between an automatic withdrawal and a direct debit
An automatic withdrawal (or direct payment) will automatically deduct a fixed amount due each month of your bank account. A direct debit will automatically deduct a varying amount.
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What is IBAN and BIC
IBAN means International Bank Account Number. The IBAN is made up of a code that identifies the country the account belongs to, the account holder's bank and the account number itself. The IBAN mak...