Support team

FRITZ!Fon M2 FRITZ!Fon C5 FRITZ!Fon M2 phone for €64 VAT incl. (€52,89 VAT excl.) FRITZ!Fon C5 phone for €89 VAT incl. (€73,55 VAT excl.) Cordless telephone (DECT-GAP standard) for I...

Configuring your FRITZ!Box is easy—even if you don’t have any laptop or PC. Just use your phone or tablet to access the modem web interface and set up internet connection. Step 1 — Connecting to th...

Edpnet migrated to the new European (SEPA) direct debit system. The mandate reference is an unique identification number for your direct debit. If you already had a direct debit active before the 1...

Sometimes edpnet is informed by Proximus that an SNA (Small Network Adaptation) is required before it's possible to activate the edpnet internet subscription. Edpnet receives this notification when...

You can pay a new service or product with your existing direct debit. This service/product needs to be added under an existing account with an existing mandate (reference). Good to know: You have s...

You can do this if you sign up for the Call-me-no-more-list: https://www.dncm.be/nl/ for Dutch https://www.dncm.be/fr/ for French

Yes, you can. With your edpnet telephony, you can call our support for free, as well as the other edpnet phone numbers.

When you order an edpnet telephony subscription, you are asked if your data should be listed in the printed phone books (e.g., White Pages...) and mentioned by information telephone services (1207....

What edpnet does The following measures taken by edpnet show what the company tries to do to prevent Internet abuse. Preventive Antispam and antivirus filters on our mail servers Spam remains an an...

Downloading refers to data that your computer receives from a remote server. Loading webpages, receiving emails, getting songs, movies or other documents, it’s all downloading. Uploading means data...