Support team

As a telecommunications specialist, edpnet is aware how important a fast and stable connection is. Do you also get cold shivers at the thought of a half week without internet or telephone? With a S...

The Easy Switch ID is the unique identification code that lets your current operator know which service(s) he should terminate. Basically, the Easy Switch ID refers to the contract of your current ...

Ask for a Smarttube installation to your electrician. A Smarttube is a cable certified by Proximus. Your electrician can take care of this when he does the electrical works. You can contact Proximu...

If your direct debit payment failed, edpnet will send you a ticket to inform you (it could be possible that you are already aware of this, if so, please contact us). Meanwhile you can pay your outs...

The manual below explains how to manually configure your FRITZ!Box for use with edpnet telephony. If your internet connection has been configured automatically, you don’t need to do anything, your ...

Operating the answering machine using the voice menu Using the voice menu you can operate the FRITZ!Box answering machines with any telephone connected with the FRITZ!Box. For example, you can turn...

The FRITZ!Repeater 1200 AX quickly and easily extends the wireless LAN range of your home network. The 1200 AX gives your network a boost and supports Wi-Fi 6. The intelligent FRITZ! Mesh ensures c...

Latency is the measure of time it takes for data to travel from one point to another, and back. Latency is essentially a delay between when you take an action and when you see the result. Of course...

In order to benefit from IPv6 on your connection, you need to activate it via My edpnet. Note: activating IPv6 is not enough to make the protocol work, you also need to enable it on your modem/rout...

By default your number is displayed on the screen of the mobile phone of the person you are calling. Permanently deactivate number display You can hide the identification of your number in the sett...