Support team

To avoid overloading of our mail servers and spreading of spam and viruses and, in other words, to let everybody enjoy high-quality email services, we have set the following email traffic limits: S...

We have recently seen an increased number of customers reporting an issue with their web browsers (mostly Safari and Chrome), where a pop-up alert window appears telling them that they have won or ...

With the following code (1) you can change how long your mobile phone rings (5, 10, 15, 20, 25 or 30 seconds) . (*)*61*+32XXXXXXXX(*)*[how many seconds]# (2) or(*)*61*0032XXXXXXXX(*)*[how many seco...

General requirements letters a — z digits 0 — 9 hyphen (-) Note: A domain name may not start or end with a hyphen. Neither may it contain a hyphen in third or fourth position. no combination of ...

The fiber intro point and the fiber NT need to be installed by specialized Proximus technicians. In fact, these two tasks are so specific that they are carried out by 2 different technicians. The i...

The fall-back profile, with the maximum speed of 7,5 Mbps down and 0,5 Mbps up, is a profile applied to a VDSL2 line in case the latter is equipped with a modem that is not officially certified for...

In addition to your customer number with your current operator, you need to provide an Easy Switch ID. Each operator is free to choose the syntax of the Easy Switch ID. Most operators have committe...

Our terms of delivery are: a DSL subscription with a dynamic IP address should be activated within twenty (20) working days, with reservation of provisional complications (e.g. wrongful data provi...

1. Address info Your billing address. 2. Invoice details Your customer number, invoice number and invoice date. We send your invoice every 1st day of the month. 3. Payment details Amount to be pai...

If you're living in a house Here's how it works: the DSL line arrives to the entry point, next to which the technical location is set up. The special VDSL socket is installed there to pass the line...