Support team

Do you want to switch from VDSL XS to XL, or would you prefer Fiber? Request your switch through this tool, and our staff will take care of the rest.

The ordering process will be a bit more complicated when choosing Easy Switch: you need to look for your Easy Switch information and then pass it on correctly to your new operator during the orderi...

Edpnet telephony is VOIP telephony. Most standard telephones can be connected to the telephony port of your VOIP compatible modem and will work just fine. However there may be exceptions to this. W...

Your new telephone line must be active, installed and registered in the Proximus database before edpnet can handle your order to activate your new DSL internet subscription. It is possible that you...

You do not have a (Proximus) cable entering your new house yet or you are renovating and you do not know where you can find the Proximus entry point? Then you can contact Proximus and ask for a con...

If you are switching to another bank, you will need to contact edpnet because your current direct debit needs to be cancelled. If you give us your new IBAN number, we can send you a new mandate.

This page will guide you through the process of the configuration of your Mesh Wi-Fi bundle. How do I configure my FRITZ!Box Start by setting up your FRITZ!Box 7530 (AX). Check out our guides on ...

What is phone hacking? There are different forms of phone hacking and it is becoming widespread nowadays. By phone hacking we mean the abuse of your telephone account for the purpose of making expe...

Megabits (Mb) and megabytes (MB) may sound identical, but they don't mean the same thing. The thing to pay attention to is the letter case. There’s a consensus that Megabits (Mb) are used for measu...

Yes, you can pay your parking, but edpnet will only charge the €0,15 cost of the outgoing and incoming text messages. Parking charges must be paid directly to the 4411 Parking service. If you never...