Support team

Not yet - we don't currently support eSIM activation for smartwatches (Apple Watch, Samsung Galaxy Watch, or similar).We're working on adding support for these devices, and we'll update this articl...

Call forwarding allows you to redirect incoming calls from your number to another phone number.You can now forward calls to numbers outside Belgium. When entering a forwarding number, use the full ...

To ensure calls work correctly, follow these formatting guidelines:Remove (0) from phone numbers: Save contacts as +32456123456, not +32(0)456123456. Including (0) will cause calls to fail.Always u...

The edpnet Mobile eSIM is easy to activate and replaces a physical SIM card. Important: Make sure your phone is connected to a Wi-Fi network during activation, because the eSIM profile will be down...

VoLTE is supported, but some devices are not yet compatible. Verify if your device is compatible and learn how to enable VoLTE. VoWiFi is not supported yet. We're working on rolling it out in the ...

VoLTE is supported on the new Citymesh network to which we are migrating edpnet mobile.Learn about the ongoing migration. VoLTE (Voice over LTE) is a technology that transmits voice calls over the ...

For all functions to work properly and to help us troubleshoot any issues effectively, please update your device:iPhone: iOS 26 or laterAndroid: OS 16 or later

Until now, edpnet mobile subscriptions have operated on the Orange network. As a brand of the Citymesh Group, we're now migrating all mobile services to the new Citymesh mobile network. This transi...

When you need to configure your FRITZ!Box for a new connection or to change settings, you need to connect to the device interface. Connect your device to the FRITZ!Box You can use any device (PC, l...

As from November 1, 2024, you can choose which hardware you use for your internet connection. BIPT decided this on September 26, 20231. In that decision, BIPT established the physical network conne...